Frequently Asked Questions about Encore

It’s yours. Your clients, your data, your money. Our mission is to provide state of the art software at a value that conserves your data and money.

Yes. As long as you have access to the internet you can access Encore. Our data center provides all necessary equipment with a redundant second set of equipment at the ready if there is a failure. The data center’s uptime over the past three years has been 99+%. The data center has more than 60 colocations; so if one location goes down, the data is quickly moved to another location.

No.

Yes. Encore has partnered with a leading hosting service to provide a safe and secure hosting solution. Some of the key advantages include multiple and redundant Firewalls, Backups and Data Recovery with a minimum of 2 weeks of backups, crisis management and disaster recovery, access to your data limited to your team and the Encore team.

For more information, please see our Privacy Statement and our Technology Security Statements at the bottom of this page..

Backups are made each night and stored at our data center for 2 weeks. You can request a copy of your backup at any time. The first copy each month is provided in the base fee. There is an additional charge of $100 for additional backups per month. Your data is always yours!

All the products and features itemized on the Home page of this website; Initial Training for you and your staff; Customer Service via telephone, email, and video.

f you are thinking something will make Encore better, someone else is probably thinking the same feature or improvement would be helpful. Encore is a collaborative program. Please, make your suggestions and requests. Most of these will be worked into our ongoing programming.

This is reviewed on a case by case basis. The scope of the work and the compatibility between Encore and your desired change will be considered. If we agree to do the custom work for you, an individual price will be agreed upon before custom work begins.